Terms & Conditions

In these Terms, the following words have the meanings below.

• "Daberau", "we", "us": PT Daberau Mikro Elit.
• "Client", "you": the person or company that uses our website or engages our services.
• "Services": the IT services we provide, such as web and app development, design, cloud, support, and consulting.
• "Deliverables": the designs, code, documents, and other work we produce for you.
• "Proposal": our written offer describing scope, price, and timeline.
• "Agreement": the signed proposal or contract for a specific project, together with these Terms.

You may use this website for lawful purposes only.

You agree not to try to break, overload, or gain unauthorized access to the site, and not to copy its content for commercial use without our permission. Information on the site is general and may change; it isn't a binding offer until confirmed in a Proposal.

The specific scope of each project is defined in a written proposal or agreement.

These Terms apply to every engagement. If the Agreement for a project says something different, the Agreement takes priority for that project.

Quotes are valid for 14 days unless stated otherwise.

Your price depends on the agreed scope and is set out in your Proposal. Any estimate shared before a Proposal is indicative only.

Unless agreed otherwise, a 50% down payment is required before work begins.

The remaining balance is paid according to the milestones in your Agreement, usually on handover or launch. Invoices are due within 14 days. Prices exclude VAT (PPN) and other taxes unless stated otherwise.

If a payment is more than 30 days late, we may pause work until it's settled, and the timeline will shift accordingly.

To keep your project on schedule, we rely on you to provide content, access, and feedback on time.

This includes texts, images, logins, and access to third-party accounts, as well as a contact person who can make decisions. You confirm that you have the right to use any material you give us.

Each phase includes 2 rounds of revisions. Additional changes are quoted separately.

A change request is anything outside the agreed scope. We'll tell you its cost and impact on the timeline before doing the work, and only start once you approve it in writing.

Timelines are estimates and may shift if inputs from your side are delayed.

We'll keep you updated weekly and tell you as soon as we see a risk to the schedule. Neither party is responsible for delays caused by events beyond reasonable control, such as natural disasters or major service outages.

Ownership of final deliverables transfers to you once all payments are complete.

Third-party components, such as open-source libraries, fonts, plugins, and stock images, remain subject to their own licenses. We keep ownership of our general tools and know-how, and may show the finished work in our portfolio unless you ask us not to in writing.

We keep your business information confidential.

Both parties agree not to share confidential information received from the other, except with people who need it to deliver the project, or where the law requires it. We're happy to sign a separate non-disclosure agreement (NDA).

We fix bugs reported within 30 days of launch at no extra cost.

A bug is something that doesn't work as agreed in the scope. The warranty doesn't cover new features, changes made by others, or problems caused by third-party services. After the warranty period, support is available through a monthly maintenance plan.

Some services rely on third-party providers whose terms also apply.

This includes domains, hosting, cloud platforms, app stores, payment gateways, and APIs. Their fees are billed separately or at cost, and we're not responsible for their outages or changes to their terms.

Our total liability is limited to the amount paid for the relevant service.

We're not liable for indirect losses, such as lost profits or lost data, except where the law doesn't allow this to be limited. You remain responsible for keeping your own backups unless backups are part of the agreed service.

Either party may end an engagement with written notice, as set out in the agreement.

If you cancel, you pay for the work completed up to the cancellation date, and the down payment is non-refundable unless agreed otherwise. If we end an engagement for reasons not caused by you, we'll refund payments for work not yet delivered.

These Terms are governed by the laws of the Republic of Indonesia.

We'll first try to resolve any dispute through good-faith discussion. If that fails within 30 days, the dispute will be settled at the West Jakarta District Court (Pengadilan Negeri Jakarta Barat), unless the Agreement names another forum.

We may update these Terms from time to time. The latest version is always on this page.

Changes don't affect projects already under an Agreement, unless both parties agree in writing.

Questions about these Terms? Contact us at cs@daberau-me.com.

PT Daberau Mikro Elit, Jl. Peta Selatan, Citi Business Park Blok A No. 31, Kalideres, West Jakarta 11840.